Refund Policy

Transparent and straightforward refund terms for your reassurance

Overview

At HealthyHabitsToday, we recognize that situations can alter, and we are committed to offering clear and equitable refund practices. This document sets forth the criteria under which you may be entitled to a refund for yacht chartering services.

Ensure you comprehend this policy prior to reserving a charter. By scheduling a charter with HealthyHabitsToday, you are affirming your concurrence with these reimbursement conditions.

Standard Cancellation and Refund Policy

Greater than 72 Hours Prior to Charter

100% Refund

Entitlement: Total refund less service charges

Processing Duration: 5-7 working days

Service Charge: $50 for credit card operations

Requisites: Must be submitted via email or phone in a written format

Between 24 to 72 Hours Before Charter

50% Refund

Entitlement: Half of the complete charter fee

Processing Duration: 7-10 working days

Service Charge: $25 subtracted from the reimbursement

Requisites: A legitimate cause needed; administrative expenses deducted

Less Than 24 Hours Prior to Charter

No Refund

Entitlement: No reimbursement offered

Exception: Exceptional circumstances might be taken into account

Alternative: A credit for a charter might be granted at the discretion of the management

Requisites: Emergency claims must be backed up with documentation

Provisions for Weather-Related Cancellations

Our Assurance Against Weather

Safety is our chief concern. When nautical conditions are judged to be unsafe for charter operations by our certified captain, several adaptable options are offered:

  • Full Reimbursement: Complete refund if rescheduling is not an option
  • Rescheduling: Adjust your charter to an alternative available date without additional charges
  • Charter Credit: Obtain a voucher valid for one year from the original charter date

Method for Assessing Weather

Our procedure for weather evaluation includes:

  • Examination of wind speed and trajectory
  • Measurements of wave swells and oceanic conditions
  • Forecasts of visibility and precipitation
  • Advisements and cautions announced by the Coast Guard
  • The safety critique conducted by a professional captain

Timing of Decision: Deliberations for weather-related cancellations are made at a minimum of 4 hours before the predetermined departure time.

Reimbursements for Medical Emergencies

Cases of Urgency

We empathize with the suddenness of medical crises. Situations that may receive exceptional consideration include:

  • Acute illnesses or injuries necessitating hospital admission
  • Passing of an immediate family member
  • Urgent military redeployment
  • Obligations to jury duty or court orders
  • Natural calamities impacting travel plans

Requirements for Documentation

For processing requests for emergency refunds, please submit:

  • Medical attestations or hospital records
  • Death certificate (if pertinent)
  • Formal military directives
  • Court summons or notices for jury service
  • Emergency announcements or travel warnings

Procedure: Requests for emergency refunds are tended to within 3-5 business days once proper documentation is acclaimed.

Cancellations Owing to Operational Issues

Technical Faults

In the event the yacht assigned experiences technical failures that are irresolvable:

  • Substitute Vessel: An attempt to allocate an equivalent substitute will be made
  • Complete Reimbursement: Granted if no acceptable alternative is accessible
  • Partial Reimbursement: Applied if the substitute vessel differs in pricing
  • Compensation: Extra compensation may be offered as a gesture of goodwill for the inconvenience

Unavailability of Crew

In the uncommon instances where a certified crew cannot be procured:

  • Efforts to secure an alternative crew shall be made where feasible
  • Complete refund if the charter is unable to proceed
  • Options to reschedule at no extra expense

Procedure for Refund Processing

Method of Payment

Reimbursements are directed back to the initial payment method utilized during the booking:

  • Cards: 5-7 working days
  • Bank Transfers: 7-10 working days
  • Cash/Cheques: 3-5 working days

Charges for Processing

Card Transaction Processing

$50 fee applied to cancellations made with notice over 72 hours

Bank Transfer Processing

$25 fee imposed for all bank transfer reimbursements

International Transaction Processing

Extra charges might be levied for international dealings

Issuance of Charter Credits

Occasions for Credit Offers

Charter credits may be tendered alternatively to reimbursements under certain scenarios:

  • Eleventh-hour cancellations (under 24 hours notice)
  • Cancellations related to weather conditions
  • Voluntary requests to reschedule
  • Delays due to operational factors

Terms for Credit

  • Validity: 12 months from the date of issue
  • Transferability: Credits are not exchangeable to other individuals
  • Monetary Value: Corresponds to the entire charter cost without deduction of service charges
  • Utilization: Can be applied towards booking any future charters
  • Extension: No renewal post the 12-month period

Compensation for Partial Services

Interruptions in Service

Should your charter experience disruptions or be curtailed for reasons within our control:

  • Refund proportionate to the non-utilized duration
  • Credit equivalent to utilize for an ensuing charter of similar value
  • Complimentary services or upgrades offered

Disturbances Related to Guests

If a charter concludes prematurely due to guest misconduct or safety infractions:

  • No repayment for the time not used
  • Full payment must be rendered
  • Incidental expenses may be incurred

Resolving Disputes

If you hold a differing opinion regarding a reimbursement decision, you may:

  • Petition for a reassessment by our management cadre
  • Submit additional substantiation or information
  • Look for resolution through consumer advocacy entities
  • Engage in legal action in compliance with the governing laws

Steps to Request a Refund

Phase 1: Reach Out

Convey your reimbursement request through:

Phase 2: Furnish Details

Ensure the following information is included in your appeal:

  • Confirmation number for your booking
  • Charter's designated time and date
  • The rationale for the cancellation
  • Relevant corroborative documentation (where applicable)
  • Selected method for refund

Phase 3: Consideration and Implementation

Our team will acknowledge receipt of your petition within a day, compare it to our policy terms, disclose a decision within two days, and carry out approved refunds as per the indicated timelines.

Key Points

  • All petitions for refunds must be in written form
  • Reimbursements are conveyed in $ regardless of the currency used to make the original payment
  • We strongly advocate for purchasing travel insurance
  • This policy may be modified following an announcement made 30 days prior
  • Reimbursements are subject to the pertinent taxes and laws

Contact Information

For inquiries concerning refunds or to initiate a refund plea:

Department of Refunds
HealthyHabitsToday Marine Services Limited
Yacht Haven Grande
St. Thomas 00802
US Virgin Islands

Phone: +1 340-774-9500
Email: [email protected]
Opening Hours: Monday to Friday, from 9:00 AM until 5:00 PM

Last Revision: August 13, 2026

This reimbursement guideline is developed to be equitable and forthright. We encourage thorough review of these terms before executing a booking and to communicate with us should there be any queries.